TERMS & CONDITIONS

Frequently Asked Questions

GameVan.ie Terms & Conditions, Frequently Asked Questions (FAQs) and Parking Information.

Terms & Conditions

Booking Confirmation
All requests are provisionally booked for 24 hours at the time of booking. Your booking will only be confirmed once the Booking Deposit has been paid. The Booking Deposit is €35 and is paid via SumUp. To pay the Booking Deposit please click here: www.gamevan.ie/deposit

Payment
We ask that customers pay the Booking Balance online via SumUp at least 5 business days before the booking date. With SumUp you can pay using debit cards, credit cards, mobile payments, Apple Pay and Google Pay. The Booking Balance can also be paid cash on the day. Please let us know in advance how you will be paying.

Cancellation Policy
We offer Free Cancellation if cancelled more than 14 days in advance and a full refund of any payment made. Cancellations with less than 14 days notice will receive a refund of any payment made less the €35 Booking Deposit. Online Bookings are automatically cancelled after 24 hours if a Booking Deposit is not paid.

Liability
In the event of traffic or other circumstances beyond our control preventing us from being able to fulfil your booking our liability shall be limited to a refund of any payment made in relation to the contracted event. A pro rata reduction in the GameVan hire fee will be paid in the event of a delayed start only if you fail to receive the full time you paid for. No further compensation will be paid irrespective of any loss of earnings. Depending on the situation we will also offer to exchange the booking to another date.

Unforeseen Circumstances
In circumstances such as serious illness (Covid-19), severe weather or any other circumstance which would subject us to danger we reserve the right to alter, alter or delay your booking. We will inform you of any such issue as soon as possible and offer alternative arrangements.

Safety of Participants
We reserve the right to send away any person who in our judgement is found to be unmanageable or a danger to the safety or enjoyment of others. In this event no refund will be given to said individual(s) nor to the party in cases where this leads to a cancellation of the booking. For the comfort, health and safety of all concerned, there will be no smoking during any of the activities. We will accept no liability for problems arising from failure to accept and/or respond to the authority and instructions of the appointed Game Coach.

Age Appropriate Gaming
It is the client's responsibility to ensure that parental consent is obtained from all parents/guardians of party guests to play age related games.

Food and Drinks
No food or drinks are allowed to be brought on or consumed within the GameVan.

Media Rights
We will never take photos or videos at any private bookings. We reserve the right to take photos and videos at public showcase events for advertising and marketing purposes. If this is unacceptable please notify us beforehand. Any material published that you are unhappy with will be removed upon request. Safeguarding of children is of paramount importance to all of us.

Damages
In the event of any damages caused by participants to vehicles or our equipment, except by fair wear and tear, the client will be charged the full replacement cost. Any damages must be reported immediately. Under no circumstances can we be held responsible for any damage to driveway or grounds that is considered to be caused by our vehicle, crew or party goers. It is the event organiser's responsibility to ensure the grounds are suitable to support our GameVan and where unsure to seek advice from a qualified person.

Event Information
All information given in any literature produced by or on behalf of GameVan.ie is given in good faith and is intended as a guide to services available and may be altered without notice to suit differing seasonal or other conditions. All information is correct at time of going to press.

Complaints Procedure
If you have a complaint during your booking please make it directly to our Game Coach, who will do their utmost to resolve the matter immediately. In the event of you not being satisfied with their response please make your complaint in writing to GameVan.ie within 14 days of your booking date. Your feedback is important to us and will be treated as such.

Insurance
GameVan.ie is covered by all relevant insurances.

Business Details
Registered Business Name: Game Van
Registered Business Number: 595805
Registered Business Address: 64 Broadfield Hall, Belgard Square West, Dublin 24, D24 CR74

Frequently Asked Questions

How much space will I need for a GameVan.ie Game Party?
Our GameVan will take up two standard car parking spaces and will generally fit on a standard driveway.

How far in advance do I need to book?
There are no time limits, but best to book as early as possible to get the date and time slot that you prefer. That's not to say we don't take last minute bookings, just call us for availability or check online.

How many can be in the GameVan at once?
We recommend 1 Player Per Screen as that works best. Depending on the size of the GameVan booked the maximum capacity, shown as Up To, is based on a 7 year olds party, for older kids the maximum capacity should be adjusted accordingly to allow enough space for all to play.

My Booking is Confirmed but it shows as 10am online?
Please note, 10am is sometimes used as a placeholder when multiple customers book the same time and van. We have several vans, this way it eliminates the possibility of a double booking. Your time is confirmed both via email and text message after the deposit is paid.

How is the Travel Fee calculated?
We travel nationwide Monday to Thursday at a rate of €0.75 per km plus Tolls excluding the M50 Toll. This is calculated from our Registered Business Address Eircode D24 CR74 to your Eircode. For Weekend Travel including Friday this is subject to availability.

Do adults have to be present at the children's party?
It's not mandatory that an adult remain at the GameVan as our Game Coach will be on hand to assist the party goers, however we do ask that an adult is present at the venue throughout the course of the party.

Do you drive around?
No, whilst a party is being held the GameVan is completely stationary and parked up.

I have a question not listed above?
Please call us directly on 085 186 6600

Parking Information

Parking Requirements
It is the responsibility of the persons booking the GameVan to ensure it has a safe place to park that meets the requirements below:
A parking space of approximately two car spaces in length.
A clearing at the rear of the GameVan for passengers to board safely.
Access to a nearby standard plug socket unless you are hiring a generator.
Space to access the location without causing damage to the GameVan or its surroundings.

Restrictions
Cannot be parked on yellow lines.
Cannot be blocking any footpaths or access to footpaths.
Cannot be parked where it is at risk of being issued with a penalty.
Cannot be parked on a main road where passengers could be at risk.
Cannot be parked on a junction or anywhere where it could prove an obstruction to other traffic.
If any fees are to be paid for parking this must be covered by the persons booking the GameVan.
Any extension lead used must not cause a hazard to passing road users or members of the public.